Terms of use

Last updated 29 September 2026

Who we are

InstaSoko is run by Instasoko Limited. It connects you with local shops that sell and deliver groceries, fresh food, drinks, phones and household goods. Each order is sold to you by the shop named on it; we take the order, pass it on and arrange the delivery.

Using InstaSoko

You must be 18 or older to use InstaSoko. You can shop as a guest or sign in with Google or your phone number. Keep your sign-in to yourself: you are responsible for orders placed from your account.

Prices and orders

Shops set their own prices and stock. You pay the price shown when you place your order, plus the delivery fee shown before you confirm. An order is accepted only once the shop confirms it. If a product runs out, we tell you, and you pay only for what is delivered.

Payment

You pay the rider in cash on delivery, or by mobile money where it is offered. For mobile money, send the amount shown to the number shown and enter the transaction code in the app; we check the payment before the order goes out.

Cancelling and problems

You can cancel an order until the shop confirms it. If something is missing, damaged or wrong, contact us within 24 hours of delivery, on WhatsApp or at xboost1000@gmail.com, and we will put it right with a replacement or a refund.

Alcohol

Drinks containing alcohol are sold only to people aged 18 and over. The rider may ask for identification and will not hand over alcohol to anyone who appears to be under 18 or drunk; that part of the order is then refunded. Please drink responsibly.

Changes

We may update these terms as the service grows; the date at the top shows the current version. If you keep using InstaSoko after a change, the new terms apply.

Contact

Instasoko Limited · xboost1000@gmail.com